Registration - Frequently Asked Questions  

What do I do first?

You must first register to create an account and/or log-in. It is likely that you have used this type of web system before with other PISD/PTA/Booster Organizations, so your e-mail will be recognized.


Why can’t I see everything on the website?

You will still need to log-in and update the student/parent information. Once you log-in, all aspects of the website will be visible to you. (With this type of log-in system, it makes our information closed to outsiders.) 


Another tip: please check your internet browser. Our web system works well with: Internet Explorer, version 8 or later, Google Chrome, Safari, and Firefox.


What if I cannot be at schedule pickup on July 31st?

You can pull your child's schedule using the Parent Portal when Plano ISD opens the website.



There are a couple of options to pick up your the orders: 1) Place your order online, print your receipt, and give written authorization on the receipt for a friend to pick up during the schedule pick up times(please refer to the Calendar). 2) There will be a 2nd pick up day is Thursday, August 8th 6 p.m. to 7:30 p.m .


I want to pay by check, not credit card or TransFirst. 

Checks are accepted. Please place your order and mail your check to the school. Attn: Frankford Middle School PTA, 7706 Osage Plaza Parkway, Dallas, TX 75252. 


My credit card is not working when I try to check out and I know it is a valid card.

There have been a few instances where TransFirst will not accept a person’s credit card.  Your options are to check out using another credit card or pay by check.


I don’t want to support the PTA and purchase my school supplies through the PTA.

Please check at the front office of the school for a school supply list. The supplies provided in each grade level basic supply pack are what were requested by the teachers.


I have art class the 2nd semester. Can I wait until then to get the necessary supplies?

We only sell school supplies at the beginning of the school year. Order art supplies now.


I have athletics 2nd semester, but not first.  Do I need to buy athletic practice wear now?

Athletic practice wear is available all year long. 


I did not receive an e-mailed receipt.

Check your cart to make sure it is empty. Keep clicking until your order says it is complete.

Who can I contact with further questions?

You can e-mail: or contact the Board Members in-charge of the specific item or event directly at: Our PTA - Contact Us.




Upcoming Events

Want to stay current on school and PTA events?

Subscribe to our calendar!



The Membership Toolkit App is now available through the ITunes Store and Google Play for Android!


Download the Membership Toolkit app and have instant access to our Frankford PTA directory listings directly from your iPhone, iPad, or Android device, as well as any other PTAs or organizations where you have Membership Toolkit accounts.